Umar Bala

Program Assistant – Computer & Network Security Professional

Potiskum, NG.

About

Motivated IT and cybersecurity professional with over 4 years of progressive experience spanning IT support, cyber cafe operations, and program assistance within government and educational sectors. Holds a B.Tech in Computer Science. Demonstrates strong technical support skills, operational management, and commitment to public service.

Work

National Orientation Agency, Nigeria

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Program Assistant

Abuja, Federal Capital Territory, Nigeria

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Summary

Supporting program administration and implementation for public awareness campaigns and orientation initiatives under the federal government.

I.P.S Nationwide Schools and Technoserve

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Cyber Cafe Administrator

Potiskum, Yobe State, Nigeria

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Summary

Managed daily operations of a cyber café, overseeing customer service, system maintenance, and providing IT assistance.

Nigerian Tulip International Colleges

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IT Support Technician

Dan Kano, Kaduna, Nigeria

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Summary

Provided technical support and maintenance for IT infrastructure, troubleshooting hardware and software issues, and ensuring reliable operations across educational environments.

Education

Abubakar Tafawa Balewa University

Tafawa Balewa, Bauchi, Nigeria
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Bachelor of Technology Computer Science & Education Grade:

Federal College of Education (Technical), Potiskum

Potiskum, Yobe State, Nigeria
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Diploma/Certificate Technical Education Grade:

Skills

IT Support

Hardware troubleshooting, Software maintenance, User support.

Program Coordination

Public programs, Campaign execution, Stakeholder communication.

Operations Management

Cyber café management, Process oversight, Service delivery.